1. Introduction
Everwarm Fires (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect your information when you request a quote, purchase a stove, or use our installation services.
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are (Data Controller)
Everwarm Fires
Address: [Your Business Address – Boughton Monchelsea, Maidstone, Kent]
Email: info@everwarmfires.co.uk
3. The Data We Collect
We collect the following categories of personal data:
- Identity Data: Name, title.
- Contact Data: Billing address, installation address, email address, and telephone numbers.
- Transaction Data: Details about payments and products/services purchased from us.
- Technical/Survey Data: Photos of fireplaces/chimneys and technical measurements required for safety compliance.
4. How We Use Your Data
We only use your data when the law allows us to. Most commonly, we use it in the following circumstances:
| Purpose | Type of Data | Lawful Basis |
| To provide a quote | Identity, Contact, Survey Data | Contract: Necessary to take steps at your request. |
| To install your stove | Identity, Contact, Transaction | Contract: Necessary to perform the agreement. |
| HETAS Certification | Identity, Contact, Tech Data | Legal Obligation: We must notify HETAS of installations. |
| Warranty Registration | Identity, Contact, Purchase Data | Contract/Legitimate Interest: Registering with manufacturers. |
| Invoicing & Payments | Contact, Transaction | Contract: To process payments and collect money owed. |
| Maintenance Reminders | Contact, Marketing | Legitimate Interest: To ensure your appliance remains safe. |
5. Sharing Your Personal Data
As a professional installation company, we must share specific data with the following third parties:
- HETAS: To register your installation and update Local Authority Building Control.
- Manufacturers: To register your appliance warranty.
- Subcontractors: Professional sweeps or fitters (only where necessary to complete your work).
6. Data Security
We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access is limited to employees and contractors who have a business need to know.
7. Data Retention
We keep your installation records for 6 years to comply with HETAS rules, HMRC requirements, and potential warranty or insurance claims.
8. Your Legal Rights
Under the UK GDPR, you have the right to access, correct, or erase your data, and the right to object to processing.
To exercise any of these rights, please contact us at: info@everwarmfires.co.uk
9. Third-Party Links
Our website may include links to third-party websites (e.g., manufacturer brochures). We do not control these websites and are not responsible for their privacy statements.